Shipping policy

Shipping Policy

Thank you for shopping with OZDR! Below, you’ll find details about our shipping process to ensure a smooth delivery experience.

Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Options

We offer the following shipping options:

  1. Standard Shipping: Estimated delivery time is 5–10 business days.
  2. Expedited Shipping: Estimated delivery time is 2–5 business days.
  3. International Shipping: Estimated delivery time varies by destination, typically 7–21 business days.

Shipping times are estimates and may vary due to unforeseen circumstances such as weather, customs delays, or carrier issues.

Shipping Rates

  • Shipping rates are calculated at checkout based on your location and the shipping option selected.
  • Free shipping may be available for orders over a certain amount (if applicable).

Order Tracking

  • Once your order is shipped, you’ll receive a confirmation email with a tracking number and instructions to track your package.

International Shipping

  • Customers are responsible for any customs fees, duties, or taxes imposed by their country.
  • OZDR is not responsible for delays caused by customs or international shipping carriers.

Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact us at contact@ozdr.support with your order details.
  • For damaged items, please include photos of the product and packaging to help us resolve the issue quickly.

Incorrect Shipping Address

  • Please double-check your shipping address at checkout.
  • OZDR is not responsible for packages shipped to incorrect addresses provided by the customer.

Questions?

If you have any questions or concerns about shipping, please reach out to us at contact@ozdr.support